Frequently Asked Questions (FAQ) About the Metrofax Service
Most Common FAQ's
Below are the most frequently asked questions about MetroFax. If you can’t find the answer to your question, contact us at sales@metrofax.com.
- Can I manage all my users online?
- Yes. The MetroFax Dashboard enables you to add users, change email addresses associated with a fax number, assign billing codes, generate usage reports, and more.
- How easy is it to migrate to MetroFax?
- You can set up a MetroFax account and be sending and receiving faxes in minutes. We can help make the transition from your current fax solution a seamless experience. You can even keep your existing fax number in most cases. This eliminates notifying customers of new fax numbers.
- Can I port my existing numbers to MetroFax?
In most cases, your existing fax number can be transferred to MetroFax. It’s the easiest way to provide a seamless transition to online Internet faxing without interruption to your customers.
There are several options to continue using your existing fax number.
- Transfer (also known as porting) your existing fax number to MetroFax. Read more about porting.
- Continue to use your existing fax machine, but add the power of the MetroFax LX Gateway. This innovative device allows you to continue to use your existing fax machine, but sends faxes through the MetroFax service. Both your incoming and outgoing faxes are conveniently accessible in your email Inbox or on the Web at the MetroFax Dashboard.
- If you cannot transfer your number from your existing provider, you can add call forwarding so that your faxes are redirected to your MetroFax service.
- Is MetroFax secure?
- The MetroFax Dashboard offers a password-protected SSL-encrypted website where you can logon at any time to send and receive faxes. We also offer TLS encryption for email messages. For enhanced security, dedicated point-to-point virtual private network (VPN) solutions are also available.
- Does MetroFax integrate with any software?
- You can fax directly from nearly any Windows-based application. In addition, MetroFax offers direct integration with Microsoft Outlook and other email applications.
- Is MetroFax reliable?
- Redundant components and infrastructure help to ensure a 99.9% availability of our services. MetroFax uses redundant tier 1 data providers and a data center with state-of-the-art redundant electrical power, cooling, and telecommunication facilities.
- Are there any long term contracts?
- No. There are no activation fees, no minimum commitments, no contracts, and no early termination fees. Choose our monthly service, or save even more with an annual subscription.
- Does MetroFax offer an API service?
- Yes. MetroFax offers a secure API service for corporate accounts that works with many different platforms. This enables your company to integrate custom software seamlessly with MetroFax. Free to qualified users, our Software Development Kit (SDK) and code samples make getting started fast. MetroFax does offer a Web service feature, however, this is only offered to corporate accounts. To qualify your company must either use at least 25 MetroFax numbers or consistently exceed 25,000 fax pages per month.
- Does MetroFax offer tiered pricing for larger clients?
- Yes. No matter what your fax volume is or how many fax numbers you need, we can custom tailor a plan for you. Contact us for a custom quote.
- Does MetroFax offer fax storage?
- All faxes that you send and receive are securely saved online for user-determined time of 30, 90, 180, or 365 days, or until you delete the fax, whichever comes first. MetroFax offers user friendly exporting tools to help you with longer term storage requirements.
