Support
Login
Pricing
How It Works
Features
Small Business
Login
Sign Up
We're Here
to Help
Contact Us
Support
Sales
Support
"
*
" indicates required fields
Name
*
Metrofax Number
*
Email
*
My Question Is About
*
Billing
Technical
Cancellation
Other
What Can We Help You With?
*
Select Option
Can I receive statements to more than one email account?
How can I change the email address where my statements are sent?
How can I reactivate my number/account?
How can I update my card or personal details?
How do I log into my online account?
What are the usage fees displayed on my statement?
What is the cost per page outside of my plan?
What other plans do you have and how much do they cost?
Where can I view my statements?
Why is my account suspended?
I cancelled my account but you are still charging me.
Receive Issue – I have not received my fax yet.
Receive Issue – I think my fax number is not working.
Receive Issue – Fax received is incomplete (cut in half or distorted).
Send Issue – Send failures and low send success.
Send Issue – My email address is not registered error.
Send – How do I hide my number when sending a fax?
Card Update – How do I update my card?
How can I log in and check my faxes online?
How can I see my statement? It's not online yet.
How many emails addresses can I use to send/receive and how do I add more?
Porting – How can I port in my existing number?
Cover Page – How do I remove cover pages when sending?
Can I keep my account for a cheaper rate?
Can I keep my fax number and pay as I go?
Can I suspend my account for a period of time?
Do I have a contract with your service?
Do you require a notice period for cancellation requests?
I cancelled my account, but you are still charging me.
If I cancel, can I reactivate with the same number later?
Please cancel my account.
I just paid – can I cancel and get a refund?
Fraud – I do not have an account – stop charging my card.
GDPR – How is my personal data stored?
GDPR – How do I remove my data after account closure?
Hidden
Case Record Type
Hidden
Case Origin
Sales
"
*
" indicates required fields
Primary Use
*
Business
Personal
Name
*
Phone
*
Email
*
Company
*
Industry
Select Option
Healthcare
Financial
Legal
IT
Retail
Government
Logistics/Manufacturing
Real Estate
Other
What Are You Looking For?
*
Select Option
New Number Signup Enquiry
Adding More Numbers
Upgrading Your Package
Porting/Transferring Your Number
Additional Information
Hidden
Lead Source
Hidden
Lead Record Type
FAQs
Get help right away with our Frequently Asked Questions.
Learn More
Demos and Tutorials
Visit our comprehensive library of demos and tutorials.
Learn more
App Downloads
Find downloads for our Android and iOS mobile apps.
Learn more
Sales Experts
[email protected]
866-448-0047
Customer Support
[email protected]
Chat Now
If you need to cancel your account,
click here.
Previous
Next
