Frequently Asked Questions

How does MetroFax online fax service work?

With MetroFax® sending and receiving faxes is as easy as sending and receiving an email. Simply attach a document to an email and send it. Receive all your incoming faxes as email attachments as well. MetroFax works from any mobile phone or computer, anywhere you have internet access. There is no need to purchase hardware or install extra software.

What’s in the 14 day free trial?

With a 14 day free trial, you are given a chance to experience all the benefits of a full MetroFax member risk-free for 14 days. Send fax pages. Receive fax pages. Access all features of the MetroFax website. If you are unsatisfied for any reason, cancel the account before the trial is over and be charged nothing.

Note: The 14 day free trial includes free incoming and outgoing fax pages for 14 days within the limits stated in your offer .

Will I get my own private fax number?

Your fax number will be assigned for your sole use and will function like any normal fax number for your callers.

Will I get a local or toll-free fax number with my new MetroFax account?

With MetroFax you may have both local and toll-free fax numbers according to your needs.

Can I transfer my existing fax number over to my MetroFax service?

Yes. If you have an existing fax number and would like to continue using it with your MetroFax service, please contact our sales department to discuss porting your number from your current telecom provider.

How do I actually send a fax using MetroFax?

To send a fax:

  • Open an outgoing email message.
  • Address the email to [email protected]
  • Attach the file(s) you would like to send.
  • If you want to include a cover page, enter the text in the body of the email message.
  • Send the email.

You will receive an email confirmation right away!

Be sure to also see these helpful tips for sending faxes.

Can I send a fax from the web?

Yes. After you sign up, you can go to from anywhere you have Internet access. You would then log in to your account where you are able to send and receive fax pages online.

How do I receive a fax with MetroFax?

Fax pages are sent to you as email attachments - just open them as you normally would. Through our secure Web site or mobile apps you may also view, store, forward, and even sign your fax pages online.

Can I receive a fax to more than one email account?

Yes. You can add up to 5 email addresses to your MetroFax account.

Can I send or receive fax pages on my smartphone?

As long as you have Internet access, you can use any smartphone access to send and receive fax pages via email. You can also use one of our mobile apps if you have an Android or iPhone mobile device.

How can I cancel my Metrofax account?

Please click here for cancel instructions.

Will my faxes with MetroFax remain private and secure?

With MetroFax, you can view your fax pages privately on your mobile phone or computer, rather than having it sit open on a community fax machine. MetroFax brand secure fax servers have close to a 100% uptime, which means no busy signals and secure, encrypted delivery of your fax pages.

How can I sign up for an MetroFax Essential, Value or Professional account?

If you would like to sign up for an MetroFax account, please click here.

How long does it take for a fax to send?

The fax will usually be sent within a few minutes, but if the receiver's fax is busy, it can take longer. Metrofax will retry twice, for a total of 3 transmissions, if the initial fax attempt fails.

How can I view my billing statement?

Simply log in to your account, then click on View Faxes and navigate to the Invoices folder on the left to view your billing statement.

What is a Usage Balance?

Metrofax maintains a pre-paid Usage Balance in your account to cover additional fax page usage that exceeds what’s included in your plan. This ensures continued service for high-volume users. The balance will be automatically replenished when it drops below $2.00. Additional fax pages are billed in $10 increments unless you change the reorder amount by logging into your account and editing your usage balance settings on the Billing tab.

How much does it cost to send Faxes Internationally?

Click here to check out the low send rates to numbers outside the U.S.

How do I enable SPF to fax by email?

In order to send faxes by email, you must have SPF records enabled (Sender Policy Framework). This helps reduce phishing attacks, email spam, and connection failures. Make sure the email addresses that you use to fax by email have SPF enabled and the mail source is included in the SPF record, or any fax you send by email will fail (Gmail, Yahoo, and other consumer email services are typically SPF compliant). If still unsure, please contact your email provider or administrator. In the meantime, you can send faxes online by using our website and apps.

For more information on enabling SPF, see: