Metrofax logo
  • Small Business
  • Free Trial
  • Features
  • Pricing
  • Login
  •  sales@mail.metrofax.com
  •  Support
  •  LOGIN

SUPPORT

  • Overview
  • FAQs
  • Downloads
  • Tutorials
see the demos

Fax from anywhere

 

With our exclusive MetroFax MyAccount, all you need is a Web browser and an Internet connection to read or send fax pages.

see the demos

See the Metrofax Demos

 

View demos on sending and receiving fax pages, generating reports, adding users, getting new number, using your smartphone, and more.

View Demos

Keep your fax number

Keep Your Fax Number

 

Keep your fax number by porting it directly to MetroFax

Learn More

Fax from your email account

Fax From your Email Account

 

Send and receive fax pages from your existing email account.

Green Faxing

Green Faxing

 

Online faxing reduces the waste and expense of paper, ink, and toner cartridges.

Your Market just got Bigger

Your Market just got Bigger

 

Fax anywhere in the U.S. or Canada for no extra charge.

Annual Discounts

Annual Discounts

 

Pay monthly or annually. Our low costs deliver big value.

View Pricing Options

A Page is a Page

A Page is a Page

 

No matter how long it takes to send a page, there are no extra duration charges.

Low International Rates

Low International Rates

 

Never a long distance charge for faxes in the U.S. and Canada. Highly competitive, low international rates.

View Pricing Options

No Outsourced Support

24/7 Customer Support

 

Who better to answer your questions than the same people who create, manage, and use MetroFax every day.

High Volume Needs

High Volume Needs

 

MetroFax offers secure, fast, high capacity transmission.

Easy Archiving

Easy Archiving

 

Lifetime online archival of all your faxes.

No Commitments

No Commitments

 

But we won’t mind if you stay. Monthly or annual plans with no activation or early termination fees.

View Pricing Options

1month

Start Faxing in Minutes

 

Try MetroFax risk-free with our Free Trial including 500 pages.

Free Trial Buy Now

Choose Local or Toll-Free

Choose Local or Toll-Free

 

Local numbers in hundreds of cities or go national with a toll-free fax number.

Learn More

free trial

Start Your Free Trial

 

Toll-free or local numbers in hundreds of cities nationwide.

Free Trial Buy Now

free trial

Fax on the Go

 

MetroFax Mobile for iOS and Android are now available.

For iPhone For Android


Helpful Tips for Sending Faxes with Metrofax

With Metrofax, you can send faxes conveniently in several ways: by email, website, or mobile app. As always, no fax machine is required. Please refer to the guidelines below to ensure successful delivery and quick processing of your sent faxes.

Fax Attachments

  • For all send methods (Email, Mobile App, Web), the maximum number of attachments is 10. The total file size is 20 MB.
  • When using either the Send a Fax web form or when faxing by email, files are transmitted in the order they are attached. When faxing from the Mobile App, files are also transmitted in the order they are attached; however, you may rearrange the file order before sending the fax.
  • Attached files must be supported file types.
  • Attached files must use standard Windows fonts.
  • Attached documents should not have password protection or macros enabled.
  • There must be no hyperlinks/live element components in the file(s).

File Names

  • Keep file names under 21 characters, including the file extension. File names should be alpha-numeric only with no spaces.
  • Do not use symbols in the file name (e.g., @, %, *, $, ^, ~, (), #, !, &, +, =, etc.). Underscores (_) and dashes (-) in the name are acceptable as long as there are no spaces. Periods should only be used to separate the file name from the file extension.

Faxing Photos and Scanned Documents

  • We recommend using the Mobile App (instead of email or the Send a Fax form) for sending photos or scanned photos as it has been optimized for this purpose.
  • Documents should be scanned in black and white only (never color or Greyscale). Scanning at 200 DPI (dots per inch) is preferred, though 300 DPI is acceptable.

Cover Pages

  • If you want to use your own cover page when sending faxes using the Send a Fax form, uncheck the Include Cover Page option. Be sure to attach your cover page to the outgoing fax as the first separate file.

Formatting Fax Numbers

  • When sending faxes using the Send a Fax form, be sure to remove all formatting from the Number field. For example, 1-202-555-1234 should be entered as 12025551234.
  • Do not include local or international dialing prefixes; the country code selected in the Country drop-down field provides the correct dialing format. For example, to send a fax to the UK number (0) 20 7555 1234, select UK (44) from the Select Fax To Country list and type 2075551234 in the Fax Number box.

Sending Faxes by Email

  • Remember that to send by email, you must first register your email address to send faxes. To do so, go to Account Preferences > Send Email Addresses and add your email address to the list. You may register a maximum of 5 email addresses to send.
  • When sending faxes by email, remove all number formatting in the To: field. For example:
    • To send to the US fax number +1 323 555 1234, type 13235551234@metrofax.com, where 1 equals the Country Code, 323 the Area Code, and 5551234 equals the fax number.
    • To send to the UK number +44 (0)20 7555 1234, type 442075551234@metrofax.com, where 44 equals the Country Code, 207 the Area Code, and 5551234 equals the fax number. Do not include the “0” before the fax number.
Metrofax Online

Choose a plan that meets your company’s needs. You can be using your MetroFax account in minutes. No hardware, no contracts to sign.

Start Your Free Trial

Small Business
  • Overview
  • Features
  • Pricing
  • Porting
Free Trial
Buy Now
Support
  • Overview
  • FAQs
  • Downloads
  • Tutorials
About
  • Affiliate Program
Contact
Login
Terms Of Service
Privacy Policy
Report Spam Fax
comodo_secure_seal_113x59_transp

Download the Mobile Apps

Connect with us

Accessibility Statement

©J2 Global, Inc. or its affiliates (“J2”). All rights reserved. MetroFax® is a registered trademark of J2.