FAQ's
Most Common FAQ’s
Below are the most frequently asked questions about MetroFax. If you can’t find the answer to your question, contact us at sales@metrofax.com.
Do I have to sign a long-term contract?
No, but we won’t mind if you want to stay. You can pay monthly or save even more with an annual plan. There are no cancellation or termination fees.
Can I send faxes internationally?
Absolutely! You can send faxes to nearly anywhere in the world. Before you begin faxing internationally, you must enable international service. Logon to the MetroFax Dashboard to enable international faxing or to review the MetroFax International Rate Sheet.
Can I manage my account online?
Yes. The MetroFax Dashboard is a secure website where you can send and receive faxes, as well as update account information, administer multiple accounts, configure email and SMS delivery of incoming faxes, check how many pages are remaining in your plan’s monthly allotment, and much more.
Can I keep my existing fax number?
In most cases, your existing fax number can be transferred to MetroFax. It’s the easiest way to provide a seamless transition to online Internet faxing without interruption to your customers.
There are several options to continue using your existing fax number.
- Transfer (also known as porting) your existing fax number to MetroFax. Read more about porting.
- Continue to use your existing fax machine, but add the power of the MetroFax LX Gateway. This innovative device allows you to continue to use your existing fax machine, but sends faxes through the MetroFax service. Both your incoming and outgoing faxes are conveniently accessible in your email Inbox or on the Web at the MetroFax Dashboard.
- If you cannot transfer your number from your existing provider, you can add call forwarding so that your faxes are redirected to your MetroFax service.
Other FAQ's
- Can several people share the same fax number?
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Yes. Each MetroFax account can have up to 10 email addresses associated with the account at no additional charge. You can add alternate email addresses that you use, or add the email address for an assistant or other co-workers that use the same fax account.
Note: More than 10 email addresses can be added for a small monthly fee.
- Can I receive multiple faxes simultaneously?
- Yes. This is one of the great benefits of MetroFax. Your fax number is always ready to accept incoming faxes — there are no busy signals.
- How do I send a fax?
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- Watch this demo on sending faxes from your email account.
- Watch this demo on sending faxes from nearly any Windows-based program with MetroFax Printer.
- Watch this demo on sending faxes on the Web with the MetroFax Dashboard.
- How do I receive a fax?
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- Watch this demo on receiving faxes from your email account.
- Watch this demo on receiving faxes on the Web with the MetroFax Dashboard.
- How secure are my faxes?
- The MetroFax Dashboard offers a password-protected SSL-encrypted website where you can logon at any time to send and receive faxes. We also offer TLS encryption for email messages.
- Is MetroFAX HIPAA compliant?
- For more information regarding HIPAA compliance, see the MetroFax HIPAA Statement.
- Can I send to more than one fax number at a time?
- Yes. There is a maximum of 250 recipients when faxing from email (subject to the maximum recipient limits of your email program and mail service provider) or a maximum of 50 recipients when you use the MetroFax Dashboard.
- Is my page allotment per page or per minute?
- MetroFax plans are based on pages. Unlike some other services, there are no transmission time charges. No matter how long a page takes to send, there’s never an extra charge.
- Can I manage all my users online?
- Yes. The MetroFax Dashboard enables you to add users, change email addresses associated with a fax number, assign billing codes, generate usage reports, and more.
- How easy is it to migrate to MetroFax?
- You can set up a MetroFax account and be sending and receiving faxes in minutes. We can help make the transition from your current fax solution a seamless experience. You can even keep your existing fax number in most cases. This eliminates notifying customers of new fax numbers.
- Can I port my existing numbers to MetroFax?
In most cases, your existing fax number can be transferred to MetroFax. It’s the easiest way to provide a seamless transition to online Internet faxing without interruption to your customers.
There are several options to continue using your existing fax number.
- Transfer (also known as porting) your existing fax number to MetroFax. Read more about porting.
- Continue to use your existing fax machine, but add the power of the MetroFax LX Gateway. This innovative device allows you to continue to use your existing fax machine, but sends faxes through the MetroFax service. Both your incoming and outgoing faxes are conveniently accessible in your email Inbox or on the Web at the MetroFax Dashboard.
- If you cannot transfer your number from your existing provider, you can add call forwarding so that your faxes are redirected to your MetroFax service.
- Is MetroFax secure?
- The MetroFax Dashboard offers a password-protected SSL-encrypted website where you can logon at any time to send and receive faxes. We also offer TLS encryption for email messages. For enhanced security, dedicated point-to-point virtual private network (VPN) solutions are also available.
- Does MetroFax integrate with any software?
- You can fax directly from nearly any Windows-based application. In addition, MetroFax offers direct integration with Microsoft Outlook and other email applications.
- Is MetroFax reliable?
- Redundant components and infrastructure help to ensure a 99.9% availability of our services. MetroFax uses redundant tier 1 data providers and a data center with state-of-the-art redundant electrical power, cooling, and telecommunication facilities.
- Are there any long term contracts?
- No. There are no activation fees, no minimum commitments, no contracts, and no early termination fees. Choose our monthly service, or save even more with an annual subscription.
- Does MetroFax offer an API service?
- Yes. MetroFax offers a secure API service for corporate accounts that works with many different platforms. This enables your company to integrate custom software seamlessly with MetroFax. Free to qualified users, our Software Development Kit (SDK) and code samples make getting started fast. MetroFax does offer a Web service feature, however, this is only offered to corporate accounts. To qualify your company must either use at least 25 MetroFax numbers or consistently exceed 25,000 fax pages per month.
- Does MetroFax offer tiered pricing for larger clients?
- Yes. No matter what your fax volume is or how many fax numbers you need, we can custom tailor a plan for you. Contact us for a custom quote.
- Does MetroFax offer fax storage?
- All faxes that you send and receive are securely saved online for user-determined time of 30, 90, 180, or 365 days, or until you delete the fax, whichever comes first. MetroFax offers user friendly exporting tools to help you with longer term storage requirements.
